Last Update July 15, 2026
Welcome to NovumCloud Technologies LLC(“we,” “our,” or “us”).
By accessing or using our website https://www.novumcloud.com (the “Site”) or any IT services we provide (the “Services”), you agree to follow these Terms and Conditions (the “Agreement”). If you do not agree, please do not use the Site or Services.
Acceptance of Terms
By using the Site or Services, you agree to these Terms and Conditions and any future updates. We may update or modify these Terms at any time, effective immediately upon posting. Review the Terms periodically to stay informed.
Services
NovumCloud Technologies LLC provides IT services, including but not limited to:
- Cloud VoIP Phone System
- Web Design and Hosting
- Network Management
- Management IT Services
- Software Development
- Cybersecurity
- Cloud Email
The scope and specifics of the Services will be detailed in individual agreements, contracts, or service orders.
Cloud Phone System Service Policy
NovumCloud provides cloud-based business phone system services, including setup, configuration, and ongoing management of VoIP communication systems. These services may include user provisioning, call routing, auto-attendants, voicemail configuration, call queues, mobile and desktop application setup, and supported third-party integrations, based on the agreed service plan.
Service configurations are defined by the approved scope of work. Any additional features, changes, or enhancements outside the original agreement may require a separate quote.
Customers are responsible for providing accurate information required for system setup and ensuring end-user devices, internet connectivity, and usage comply with applicable laws and carrier regulations.
Service availability depends on internet connectivity and third-party providers. NovumCloud does not guarantee uninterrupted service and is not responsible for outages, delays, or disruptions caused by carriers, internet providers, or platform vendors.
If SMS/MMS messaging is enabled, customers must comply with A2P 10DLC and carrier messaging regulations, including proper opt-in requirements. NovumCloud may assist with registration through third-party providers, but compliance remains the customer’s responsibility.
Call recordings, voicemails, and messaging data are retained according to the selected retention policy. Deleted data cannot be recovered once removed from the system.
Emergency calling (911) functionality may vary depending on configuration and location. Customers are responsible for maintaining accurate emergency address information for all users.
NovumCloud’s liability for cloud phone system services is limited to the amount paid for the service during the affected period.
Website Development Services
NovumCloud will design and develop the website according to the proposal or agreement approved by the client. Any services, features, or functionality not specifically included in the approved proposal are considered outside the project scope and may require a separate estimate.
Client Responsibilities:
The client agrees to provide all required content, images, logos, credentials, and feedback necessary to complete the project in a timely manner. Delays in providing requested information may affect the project timeline.
Revisions:
Reasonable design revisions are included during the development process as outlined in the approved proposal. Requests for additional revisions or changes beyond the agreed scope may incur additional charges.
Project Approval:
Upon completion, the client will have the opportunity to review the website before it is published. Unless otherwise agreed in writing, the website will be considered accepted once it is approved by the client or goes live.
60-Day Post-Launch Support:
Complimentary post-launch support is included for a period of 30 or 60 days, as specified in the selected service package, beginning on the website’s launch date.
During this period, NovumCloud will provide technical assistance related to the original project, including:
- Bug fixes and error corrections.
- Minor content or design adjustments.
- Contact form troubleshooting.
- Mobile responsiveness fixes.
- Performance or functionality issues related to the original scope of work.
The following services are not included during the complimentary support period:
- New pages or website sections.
- New features or custom functionality.
- Major design revisions or layout changes.
- Content creation, copywriting, or photography.
- Third-party software or integrations not included in the original project.
- Any work outside the approved project scope.
Additional work may be quoted separately or performed under an active Website Maintenance or Website Care plan.
Website Maintenance
After the complimentary support period expires, ongoing maintenance, software updates, security monitoring, backups, content updates, and technical support are available through NovumCloud’s website maintenance plans or on a time-and-materials basis.
Cybersecurity Services & Products
NovumCloud provides cybersecurity solutions designed to protect business environments from threats such as malware, ransomware, phishing, and unauthorized access. These services may include endpoint protection, email security, DNS filtering, firewall management, managed detection and response (MDR/EDR), vulnerability management, and security monitoring.
All cybersecurity services are configured and managed based on the selected service plan and approved scope of work. Any additional security tools, policies, or advanced configurations not included in the original agreement may require a separate quote.
Cybersecurity tools rely on third-party vendors and platforms. NovumCloud is not responsible for service interruptions, delays, false positives, or changes in functionality caused by vendors such as software providers, cloud platforms, or security manufacturers.
While NovumCloud implements industry best practices to enhance security, no system can be guaranteed 100% secure. Customers acknowledge that cybersecurity services reduce risk but do not eliminate all threats.
Customers are responsible for maintaining secure credentials, enforcing internal security policies, and ensuring end users follow safe computing practices, including awareness of phishing and social engineering risks.
If endpoint protection, email security, or DNS filtering is included, coverage applies only to properly enrolled devices, users, and systems under active management. Unmanaged devices or unauthorized changes may reduce protection effectiveness.
NovumCloud may provide monitoring, alerts, and response recommendations; however, final authorization for remediation actions may depend on the customer’s selected service level or agreement.
Liability for cybersecurity services is limited to the amount paid for the affected service during the applicable billing period.
User Responsibilities
You agree to:
Provide accurate information: Submit current and complete details when using the Site or Services.
Comply with laws: Follow all applicable local, state, and international laws.
Avoid prohibited activities, including:
Interfering with Site or Service functionality
Attempting unauthorized access
Engaging in activities that damage, disable, or impair the Site or Services
Account Creation and Security
Some features require account creation. You are responsible for:
Maintaining the confidentiality of your login credentials
All activities under your account Notify us immediately of any unauthorized access.
Intellectual Property
Ownership: All content, graphics, logos, software, and designs on the Site belong to NovumCloud Technologies LLC or its licensors.
License: You may access and use the Site and Services for personal or business purposes only. You may not copy, distribute, or create derivative works without written consent.
Payment Terms
You must pay fees as outlined in your service agreement or invoice. Payments are due upon receipt unless otherwise stated. Late payments may incur interest or additional fees.
Termination and Suspension
We may suspend or terminate access at our discretion if you violate these Terms or for any other reason. Upon termination, stop using the Site and Services. Refunds for unused Services are not guaranteed.
Limitation of Liability
To the fullest extent allowed by law, NovumCloud Technologies LLC is not liable for direct, indirect, incidental, or consequential damages arising from your use of the Site or Services. Our total liability is limited to the amount you paid for the Services that caused the claim.
Indemnification
You agree to indemnify NovumCloud Technologies LLC, its directors, officers, employees, and affiliates against claims, losses, damages, or legal fees arising from your use of the Site, violation of these Terms, or infringement of third-party rights.
Privacy
Your use of the Site and Services follows our Privacy Policy, which explains how we collect, use, and protect your personal information.
Third-Party Links
The Site may include links to third-party websites. These links do not imply endorsement. We are not responsible for the content, policies, or practices of third-party sites.
Dispute Resolution
Disputes will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA) in Miami-Dade County, Florida. Judgment on arbitration awards may be entered in any court with proper jurisdiction.
Force Majeure
NovumCloud Technologies LLC is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, strikes, or technical failures.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Severability
If a provision is invalid or unenforceable, the remaining provisions remain in effect.
Entire Agreement
These Terms, along with referenced agreements and policies, form the entire agreement regarding your use of the Site and Services. Previous agreements are superseded.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
NovumCloud Technologies LLC
Phone Number: 305-900-3340
legal@novumcloud.com