NovumCloud Phone System – Data Retention Policy
NovumCloud retains customer communication data for specific periods to ensure optimal system performance, security, and reliability. Data retention periods may vary depending on your service plan and any custom retention options selected.
Default Data Retention
Unless otherwise specified in your service agreement, the following default retention periods apply:
| Data Type | Default Retention |
|---|---|
| Automatic Call Recordings | 90 Days |
| On-Demand Call Recordings | 90 Days |
| Call Logs | 12 Months |
| AI Notes | 12 Months |
| Received Voicemails | 90 Days |
| SMS & MMS Messages | Retained until storage limits are reached |
Extended Retention Options
Businesses with compliance, legal, or operational requirements may choose extended data retention plans. NovumCloud offers customizable retention periods for call recordings and other communication data based on your business needs.
Available options include:
- 180 Days
- 1 Year
- 3 Years
- 5 Years
- Custom retention policies
Additional charges may apply for extended storage.
Deleted Data
Data deleted by a user or administrator—including call recordings, voicemails, text messages, and faxes—is permanently removed and cannot be recovered unless previously archived or backed up.
Customer Responsibilities
Customers are responsible for downloading or archiving any data they wish to retain beyond their configured retention period. NovumCloud can assist with implementing long-term archiving solutions upon request.
Changes to Retention Policies
Only authorized account administrators may request changes to their organization’s data retention settings. Changes may require a service plan upgrade or additional storage fees.
Policy Updates
NovumCloud reserves the right to modify this Data Retention Policy as technology, service offerings, or regulatory requirements evolve. Customers will be notified of material changes when applicable.