Acceptable
Use Policy

Last Updated: January 15, 2026

Any and all use of NovumCloud Services is subject to and conditioned upon compliance with the following Acceptable Use Policy (“AUP”). If you have an Agreement with NovumCloud, this AUP is incorporated into and made a part of your Agreement with NovumCloud.
This Acceptable Use Policy applies to all NovumCloud Services. Please carefully review the following to determine if the Services you have purchased are subject to additional, service-specific prohibitions.

Prohibited Activities

Do not use the Services to engage in or encourage any activity that is illegal, deceptive, harmful, a violation of others’ rights, or harmful to NovumCloud’s business operations or reputation, including:

Illegal Activity
Violate any applicable law or regulation related to the use of the Services.
Resale Prohibited

Engage in resale activities. Customer may not sell, resell, sublicense, assign, license, or sublicense the Service or any component thereof or use or offer the same on a service-bureau or time-sharing basis.

No High-Risk Use

Engage in high-risk use of the Services. The Services may not be available in the event of a loss of power or internet connectivity, or network congestion. The Services are not designed, intended, or recommended for use in any situation where service disruption could result in personal injury or death (“high-risk use”). High-risk use is prohibited except to the extent you have fail-safe alternatives in place at all times.

Infringing Activity: 
Infringe, misappropriate, or otherwise violate NovumCloud’s or anyone’s rights (including intellectual property, privacy, personality, publicity, or otherwise); or display or use NovumCloud’s marks without consent or in violation of NovumCloud policies.
Minors: Exploit or harm minors (e.g., expose them to inappropriate content; request personally identifiable information without parental consent).
Malicious Activity

Transmit any material that contains viruses, time or logic bombs, Trojan horses, worms, malware, spyware, or any other programs that may be harmful or dangerous.

Objectionable Activity

Act in an indecent, offensive, threatening, harassing, defamatory, libelous, fraudulent, malicious, disruptive, tortious, or otherwise objectionable manner, including making calls or sending messages that contain phishing or spam content, or otherwise violate NovumCloud’s messaging guidelines.

Misrepresenting Origin and/or Identity

Mislead recipients as to Customer’s identity. Create a false caller ID (e.g., ID spoofing), forge addresses or headers, or fraudulently undertake other technical measures to misrepresent the origin or identity of the sender.

Harvesting Information; Spam; Bulk Messages

Without consent: harvest or collect information about third parties or End Users, or send bulk communications.

Excessive or Unauthorized Use

Use any device, system, network, account, plan, or the Services in an unauthorized manner or in excess of reasonable business use (e.g., interfere, inhibit, compromise, or otherwise harm the Services or the NovumCloud Network).

Circumvent Compliance or Security

Take advantage of, bypass, exploit, defeat, disable, or otherwise circumvent limitations of the Services, security mechanisms, or compliance with this AUP or any law.

Interception

Intercept, capture, sniff, monitor, modify, emulate, decrypt, or redirect any communication or data for any purpose.

Service-Specific Restrictions

NovumCloud’s communication services are intended for regular business use between individuals and not for high-volume commercial messaging or call center calling. In addition to the prohibitions described in (A) above, these services may not be used to:

Auto-Dialing; Trunking; Automated Use

  • Perform auto-dialing or “predictive dialing.”
  • Trunk or forward your NovumCloud phone or fax number to other numbers that handle multiple simultaneous calls or to a private branch exchange (PBX) or key system.
  • Use the Services in any way inconsistent with typical human operation, including automated use of NovumCloud services (e.g., desktop automation software or similar tools), SMS/MMS Content Policy, or send voice calls or text messages indicative of phishing or spam.

Enforcement

NovumCloud may act immediately and without notice to suspend or terminate the Services if, in NovumCloud’s sole discretion, Customer’s or its End Users’ use of the Services violates this AUP.

Cancellation Policy

Customer may cancel any services purchased under this Agreement with written notice to NovumCloud within thirty (30) days of the date in which the purchase becomes effective. Except as otherwise provided in the Agreement between the Parties, in the event of a timely cancellation, Customer shall not owe any fees or charges for the services being canceled in respect of any period subsequent to the date of such written notice (except those arising from continued usage), and shall be entitled to a pro-rata refund of any prepaid and unused fees for the services subject to the cancellation. All purchases are final after 30 days.